Best bank in Webb City, Missouri (MO) 2024

I've banked here for years, and I've recently had a horrible experience. Their ATM "ate" $400 of my money, the Monday before Thanksgiving. It printed a receipt and removed the funds from my account, but never gave me the cash. I filed a dispute immediately. The teller waited a full business day to submit my dispute, putting the time frame allowed to check the ATM balance into Thanksgiving Day, instead of the Wednesday before Thanksgiving. As we all know, The following business day doesn't come again until the Monday after Thanksgiving. So the dispute process was delayed a full 4 days because of her failing to submit the dispute on the same day. Their response to their ATM error has been unconcerned, lazy, and slow. I'm sure that if $400 of their banks money was taken by a customer, whether it be by accident or on purpose, their response would be much different. Very disappointed. ~Jennifer

A shopping-center infill branch of Pinnacle Bank, with friendly, helpful staff and newer decor. I bank here personally & can easily say they offer services that beat other banks in town, but I will focus on this location. Lobby is comfortable, with TV and a beverage cooler. (Get there early for cookies.) Parking is accessible & easy to find in this shopping center. There is a drive-thru, but it's hard to spot - it's on the south end of the building, but to get there you must go around back from the opposite end. Avoid the large potholes in back, head for the south end, and the drive-thru is around the corner. ATM is on this end also. ~Jonathan