Best car repair in Seward, Nebraska (NE) 2025

NAPA Auto parts store with car repair shop. They were booked out for 2 weeks though when I needed my AC fixed ~Tom

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My husband ordered a replacement daytime running bulb online for me to drive to the store and have installed. Being a disabled mother of a 12 month old we use services like this to make our lives easier and they are appreciated! I walking inside carrying my baby and told them what I was there for and if the bulb could be installed for me. The desk clerk said yes, he couldn't get the app to work with my receipt but grabbed the bulb on the screen shot my husband sent me and followed me out. He asked to to turn on the car and pop the hood which I did. And he looked at the front of the car went in for tools and came back out and got to work. After he finished he asked me to turn the car back on looked confused and had me turn the high beams on/off. Strange since it was the daytime running light that was out but ok. He declared it fixed I thanked him and he went inside. I looked to see if it was fixed and my light was still out. I get my baby and go back inside and tell him it's not working. He said he replace what we ordered and threw away my bulb which broke in the trash. I said oh great so I have to buy a second bulb now. Yes, so ok I agree because what choice do I haven and he starts installing it. As I'm buckling my baby back up I'm thinking why didn't he realize we must have ordered the wrong bulb by mistake when he had me turn on the car the first time and say something. So I go ask. He tells me He NEVER HAD ME TURN ON THE CAR BEFORE HE INSTALLED THE FIRST BULB. THAT I DIDNT TURN IT ON UNTIL AFTER HE REPLACED IT. I am paying for an extra bulb I didn't need and he is telling me I didn't do what he asked me to do. I'm imagining it all Apperently! He insisted he doesn't get anything out of selling me 2 bulbs. No but not having attention to detail and poor customer service is a good reason to gaslight me and make me out to be a dumb/crazy woman, he also told me to never order parts online because these mistakes happen. And out of his own mouth while working on my 1st bulb he told me about another woman who had told him to put her car back together she would have her husband do it. I tired benefit of doubt but never again. And I will not return. ~Dulce

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