Best federal credit union in Bernards, New Jersey (NJ) 2024

This review isn’t meant for this particular branch but for the customer service with Affinity in general. I had some fraudulent activity posted to my account back in October. They froze my account. In the meantime I had some auto payments that were not suppose to be withdrawn from that account any longer but still were (even though my account was frozen) which really doesn’t make any sense. I have been going back in fourth getting different answers every time I call the bank about getting refunded from both the fraud and the returned payments being withdrawn. I have been a member of this bank 15 years and I am absolutely appalled with how they are handling this. It is now the end of December and nothing. Wait it gets better… I called the customer service line this morning in desperate search of an answer and yes I admit I’m frustrated but did not curse or raise my voice and the Affinity rep responded with frustration knowing that I am right with cursing. I have never heard of such a thing from a customer service rep and am totally shocked. I will never bank with them again and recommend that you don’t either. ~Russell