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Affinity Federal Credit Union (HQ) in Bernards (73 Mountainview Blvd, NJ 07920)
About:
Affinity is more than a local bank - we are a member-owned co-operative, community focused with a mission to nurture your wellbeing. As a credit union, we are in the business of people helping people, creating experiences that exceed your expectations - turning simple transactions into meaningful interactions. The Affinity difference is about going above and beyond, always here to serve you better and understand what YOU need every step of the way.
Affinity Federal Credit Union (HQ) is located in Bernards (New Jersey state) on the street of 73 Mountainview Blvd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18003250808. You can get more information from their website: https://www.affinityfcu.com/Locations/basking-ridge-nj.aspx?utm_source=citations&utm_medium=organic-search&utm_campaign=q1-2022-citation-refresh&utm_id=moz-local. The coordinates that you can use in navigation applications to get to find Affinity Federal Credit Union (HQ) quickly are 40.644939, -74.584945. Scroll down to find out opening hours, reviews and other important information about Affinity Federal Credit Union (HQ).
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Available amenities
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Drive-through
Unavailable amenities
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Brittany
Worst financial institution I have ever dealt with. My husband financed his auto loan through them. I do his loan payments online. Two different months we went online to pay and it said that we’ve been locked out and have to call the 1-800 number. We call but the issue is that you can NEVER get a person on the phone. Wait times have always been well over 30 minutes. My last hold time was an hour and 20 min. I gave up. After a week of daily calls and not getting ahold of anyone I call again Friday and after 42 min FINALLY get an answer. I ask why we keep getting locked out and she says because you made your payment late, it’s 4 days past due. I said no it was on time when I tried to pay I just couldn’t get ahold of anyone at your dumb branch! So now we’re delinquent for lack of help from Affinity and her answer to why we keep getting locked out was “I dunno” and followed up with “you’ll just have to call us and make payments if it does it again.” But I can’t ever get through and it makes me late on payments! I could cry from frustration Just stay away and save yourself seriously, literally any bank/credit Union would be better. Edit: If Affinity replies to this with a “please contact us about this issue” I’m going to scream because I CANT get ahold of you guys! That’s the problem!
08.2022Aslihan
I’ve been waiting for close to an hour now to speak with someone at customer service. How is that acceptable? It’s 10:15pm on a week night, not even a busy time. Hire more people, Affinity!
07.2022Wally
BEWARE - THEY ARE LIARS AND THIEVES. During the pandemic they supposedly offered deferments but they deny them no matter how hard Covid affected your life. Secondly, when I switched insurance companies, without even asking they added a forced CPI for $2100 to my car loan. They will do whatever they can to screw you over. STAY AWAY!!!
07.2022Marcus
Terrible experience. Would not accept the lease agreement, bank statements, government issued IDs, insurance documents, etc as proof of residency. Complete and utter waste of my time.
07.2022Rachel
I've had an auto loan with this bank for 3 months and it's been nothing but headaches since then. Unfortunately, their mistakes have messed with my credit and I can not refinance with another company until my disputes go through. When I started my loan I gave them proof of full coverage insurance. They "lost" that. How you lose a visual document beats me. Then instead of reaching out and asking for another copy, they charged me a $1500 fee. When I made my payments in the months since they haven't been going to my auto loan they have been going to this fee. So they have been reporting all my payments as missed because the payments I made they took it upon themselves to redirect to this fee they incorrectly charged me. I have been spending weeks on the phone trying to get this fixed because my credit is tanking daily over this. Everyone I have ever spoken to with them is arrogant and often cuts me off. 10/10 WOULD NOT RECCOMEND. RUN.
07.2022C
I was initially told I was approved for a loan, 2 weeks later I get an email stating I wasnt with no specific reason. I called the # on the email multiple times to get clarification, no one answers or returns the call. Poor customer service.
06.2022larry
This particular financial institution has the slowest customer service representatives of any financial institution I have ever worked with. I applied for an auto loan and it took nearly two weeks to get a reply back. Thus, the vehicle that I wanted to buy each time was sold before I got a response back from the credit union. In turn, It falsely accused me of inconsistency and told me that I could not have any more loans and credit products with Affinity FCU. Because of misinformation and the lack of communication, I would not recommend this particular financial institution. To save yourself some time, energy, and hassles, it would be better to bank with a financial institution that will not drop the ball on you, provides a much quicker response to a member's needs and requests, and that informs you of everything you need to know upfront. Fortunately, there are lots of financial institutions to choose from, not all were created equal and are the same, and they are not all governed, ran, and operated by the same person and/or individuals.
05.2022Dawn
Had possible fraud activity to my account. Called Affinity but was treated poorly and disconnected several times. No one there seems qualified. The Millington, NJ branch is unprofessional and lazy. I have had Affinity accounts for well over 20 years now but the credit union has changed for the worse. I plan to close my accounts with Affinity after this experience. I no longer trust banking with them.
05.2022Russell
This review isn’t meant for this particular branch but for the customer service with Affinity in general. I had some fraudulent activity posted to my account back in October. They froze my account. In the meantime I had some auto payments that were not suppose to be withdrawn from that account any longer but still were (even though my account was frozen) which really doesn’t make any sense. I have been going back in fourth getting different answers every time I call the bank about getting refunded from both the fraud and the returned payments being withdrawn. I have been a member of this bank 15 years and I am absolutely appalled with how they are handling this. It is now the end of December and nothing. Wait it gets better… I called the customer service line this morning in desperate search of an answer and yes I admit I’m frustrated but did not curse or raise my voice and the Affinity rep responded with frustration knowing that I am right with cursing. I have never heard of such a thing from a customer service rep and am totally shocked. I will never bank with them again and recommend that you don’t either.
01.2022David
Absolutely the best customer service I have had from a bank or financial institution ever. Maybe the best from any company. Have been a member for over five years. They have taken their time, been pleasant and real over the phone, and have gone out of their way to help me get the best deal. Moved my car loan and business account to them as well.
12.2021