Best tax preparation service in Bradley Beach, New Jersey (NJ) 2024

I did my 2018 taxes at this location, paid CASH, got my return...Im now doing my 2019 return in Fairlawn (which is MUCH better), & apparently on top of the $400 I need to pay for this years return, the Main St. branch "forgot" to enter my payment for 2018...so now I have to open a case and go through all this unnecessary nuisance because people are incompetent. I have never heard of ANYTHING so unprofessional. Speaking English in this profession should be a requirement. ~Jacqui