Terrible customer service & Unprofessional behavior!
Today 8/17/23 at 11 AM I called to inquire about services and pricing of Branchurg Animal hospital has to offer.
I was considering may be to change our veterinarian and asked about dental cleaning prices. The lady who picked up the phone was not helpful at all, kept interrupting me and spoke over me. I had to ask her twice to stop and please listen to what i was trying to acomplish. She was insisting "she is just a receptionist " and unable to provide any pricing even in general. I then ask her to connect me with someone who can answer my questions. She was very rude and toled me there is no one there to talk to me and all she can do is to tell me again that I need to come in snd pay for a visit ( she wouldn't say how much ) just to ask any other price related questions.
At that point I asked for her name and was toled : " You don't get to have this info" and then she hanged up. As a person who spend 28 years working with general public, I am very confident that a person like this should not be allowed to work with people and isspecially be the face of the business! Not only she was not helpful, she was not knowledgeable, rude and extremely unprofessional!
I don't know how are the doctors in this office but I not sure I will bring my business there since I am definitely not ok with being treated like this! ~Regina
animal hospital
veterinarian