I am from out of town. I brought my car to Goodyear because I use them at home. The attendant took my car and reported that my brake lines were rusted and leaking. He explained that he was the only person working who could do this work. I sat another 15 minutes or so, then he recommended that I get my work done at another (nearby) Goodyear. He said they would have more staff. I asked him to check. That shop had no one working who could do the work that I needed. I asked for a recommendation as to where else I might go, but he declined to make a recommendation. When I asked for my car and my key, he asked me to wait. I waited while he chatted with the postal carrier about shipping rates. No hurry. We went from him being able to do my work, to him declining to do my work, to him sending me to an affiliate that could not do my work, and then finally to him just sending me away. As I left, he added that he should have charged me for his diagnosis. I told him that would be a hard argument to make. He had that diagnosis paperwork in his hand, but did not offer it to me. I am writing this a few hundred yards down the street - 30 minutes later. This shop is busy. They are into the work now. My experience isn’t tragic, but it’s not nice, either. ~thomas
tire shop
auto repair shop