Very disappointed with this seller. Purchased a TV and had them convince me to do their express white glove service (pay extra in order to receive it in 1 week). One week passes and no information and product has not shipped. Called them and they stated a bunch of TVs fell off a truck which is why the shipment was delayed (nice try!). A few days pass and still no shipment. So I sent email stating to cancel if it does not ship that day. Get an email back to call their customer service manager (despite my leaving a phone number in my message, I have to call them...whatever happened to customer service!). I call, get voice mail and never hear from him. Several days later I reach out to them again (since they don't return voice mails or emails) and they say 'Oh, we cancelled your order as you instructed.' Well, thanks for letting me know. Oh yeah, it took them over 1 week to process my refund!
I decided to purchase on Amazon as a slightly higher price, and it was worth it. They kept me updated when it looked like the TV would ship late, they called me a few times and still met their commit date. Amazon knows how to treat customers; East Coast TVs -- not! ~Anthony
electronics store