Best cell phone store in Midland Park, New Jersey (NJ) 2024

Absolutely disgusting customer service. The representatives and manager are completely incapable of understanding or explaining what’s going on. We added a line and were told a million lies about how the first few bill cycles will be all credited, so nothing out of pocket. The person inputting the trade in details, entered the wrong model and serial number which resulted in the trade in value to fall by $140, which we would have received as credit upfront. Instead of apologizing for his staff’s mistake, the manager, Shak was unabashedly argumentative and rude. I regret adding my family lines to T-Mobile if this is the kind of service they provide. ~Sanjana