Best sofa store in North Brunswick, New Jersey (NJ) 2024

Just came back from a very bad customer service experience at Ashley furniture at North Brunswick. At the time of purchase, the store manager promised a sectional sofa as top grain while apparently it is not. Although he tried to explain options for protection plans and even able to give additional discounts, in the end it doesn't help because the main ask from us which is top grain leather was not satisfied. THe the next day when we found out from their website that it is not leather, I called the store and requested for cancelling the order and I was promised that the money will be refunded in 24 hours. Unfortunately I did not track after 24 hours if the refund was indeed processed. After 25 days while reviewing the credit card statement found out it is still not processed. Here comes even worst experience when I visited the store for refund, the floor manager in-charge for that day simply excused that although she see the notes for cancellation they still can't issue the refund until the person who took the request for cancellation is available. How can this be possible? what if the person that took the cancellation request quit the job and no longer available at work? So today, been calling them thrice to ensure the refund has to be processed the response was, they need some time and then again an hour and keep pushing. I decided to visit the store and they still tried to delay that the manager has left for the day due to an emergency that I couldn't accept and asked that i really need this to be processed today and got it done through another manager available. This store is not professional. Costco is the best, got our sofa delivered today from them. ~Siva

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