I went to Target in need of a SIM card for a Consumer Cellular phone for my mom and a need to reactivate her phone. Went yesterday at around 6 p.m., thinking I had more than enough time for the purchase and support. When I arrived, though, they told me that only a Mobile Support could help, and they were gone for the day. I could come back the following day after 10:00 a.m. I work during the day and my mother needs her phone, so I called the Hackensack store, hoping to resolve the issue in another store. Called twice. No one answered. So I drove there. There was no one at the Tech counter at all or in the area. After floating around and looking for some sign of a person or information, I saw a sign that read that Mobile Support is available from 10 to 5. Being well past the hour, I went back home. Today, I rushed out early from work to the Paramus Target before. I arrived at roughly 4:45. No one was at the counter, so again, I and a few others were forced to find help on other parts of the floor. This took a good 10 minutes, which meant I might lose the small window to the help I needed. When someone finally came to help, I was told that Mobile Support was long gone. It was not yet 5, I had arrived 10 minutes earlier and seen no one there. They explained that unfortunately, employees must actually check out at 5 on the dot or be reprimanded.
If Target management is reading this review:
1. You need people on your phones. No one is answering them.
2. You need clear signage at your Tech Support counter.
3. If an employee is required to be out the door at 5, then the actual available time is not 5 but 4:45 or something to that affect. That window may not seem important to you, but as a customer who also works on a schedule and who depends on your services to keep my mother connected to her phone, it matters quite a bit to me. ~Sergia
cell phone store
cell phone accessory store