Flat tire from tear on sidewall. Car had no spare. Roadside Assistance left me stranded for 7 hours on the interstate. They said they couldn't help because there was a tornado warning--I was left on the interstate. 11 hours after requesting roadside assistance, Budget got around to getting a tow truck driver. Budget staff delayed, then about 10 hours later an employee outright refused to get a rideshare driver and provide a replacement car (intentional infliction of emotional distress). I told the employee that stating they would delay getting the replacement even further as punishment for me asking for clarification on the employee advising me to leave the vehicle. I received an inflated bill based on known false information claiming I returned the vehicle to the wrong location. Budget staff were reminded that the Roadside Assistance would mean a tow truck driver returned the car. Budget created an invoice based on known false information, took my money via coercion, but they don't stop there. I call about correcting the bill. I am told they could remove the charges as a courtesy but refused (I loved getting more documentation to support intentional infliction of emotional distress). A second employee stated they would only refund a partial amount. A third employee stated they would also only refer a partial amount different than the 2nd employee's alleged refund. I have a big regulatory complaint to write. ~Will

car rental agency

So had an experience with another tire shop and they were going to charge me an arm and a leg for new tires and installing a level kit on an F150. Never ordered the tires I asked for and showed up the day I was told and they didn’t have them. I called Pepboys the same day and asked if they had the tires in stock. They got the tires within a day and I saved a few hundred dollars with the mounting and balancing as well as the install of the leveling kit. I will say this much, they are some of the nicest people I have worked with and am glad I went to them to have the work done. If you’re looking for a tire place or even something like a suspension install I would genuinely recommend them to anyone! Thank you for the great experience and will gladly come back if anything else ever pops up. ~Shane

tire shop auto repair shop oil change service transmission shop