Name: Budget Car Rental
Address: 379 Parsippany Rd, Parsippany-Troy Hills, New Jersey, 07054, US
Telephone: +19732401160
Rating: 2.6

Will

Flat tire from tear on sidewall. Car had no spare. Roadside Assistance left me stranded for 7 hours on the interstate. They said they couldn't help because there was a tornado warning--I was left on the interstate. 11 hours after requesting roadside assistance, Budget got around to getting a tow truck driver. Budget staff delayed, then about 10 hours later an employee outright refused to get a rideshare driver and provide a replacement car (intentional infliction of emotional distress). I told the employee that stating they would delay getting the replacement even further as punishment for me asking for clarification on the employee advising me to leave the vehicle. I received an inflated bill based on known false information claiming I returned the vehicle to the wrong location. Budget staff were reminded that the Roadside Assistance would mean a tow truck driver returned the car. Budget created an invoice based on known false information, took my money via coercion, but they don't stop there. I call about correcting the bill. I am told they could remove the charges as a courtesy but refused (I loved getting more documentation to support intentional infliction of emotional distress). A second employee stated they would only refund a partial amount. A third employee stated they would also only refer a partial amount different than the 2nd employee's alleged refund. I have a big regulatory complaint to write.

08.2022

Will

Flat tire from tear on sidewall. Car had no spare. Roadside Assistance left me stranded for 7 hours on the interstate. They said they couldn't help because there was a tornado warning--I was left on the interstate. 11 hours after requesting roadside assistance, Budget got around to getting a tow truck driver. Budget staff delayed, then about 10 hours later an employee outright refused to get a rideshare driver and provide a replacement car (intentional infliction of emotional distress). I told the employee that stating they would delay getting the replacement even further as punishment for me asking for clarification on the employee advising me to leave the vehicle. I received an inflated bill based on known false information claiming I returned the vehicle to the wrong location. Budget staff were reminded that the Roadside Assistance would mean a tow truck driver returned the car. Budget created an invoice based on known false information, took my money via coercion, but they don't stop there. I call about correcting the bill. I am told they could remove the charges as a courtesy but refused (I loved getting more documentation to support intentional infliction of emotional distress). A second employee stated they would only refund a partial amount. A third employee stated they would also only refer a partial amount different than the 2nd employee's alleged refund. I have a big regulatory complaint to write.

08.2022

Will

Flat tire from tear on sidewall. Car had no spare. Roadside Assistance left me stranded for 7 hours on the interstate. They said they couldn't help because there was a tornado warning--I was left on the interstate. 11 hours after requesting roadside assistance, Budget got around to getting a tow truck driver. Budget staff delayed, then about 10 hours later an employee outright refused to get a rideshare driver and provide a replacement car (intentional infliction of emotional distress). I told the employee that stating they would delay getting the replacement even further as punishment for me asking for clarification on the employee advising me to leave the vehicle. I received an inflated bill based on known false information claiming I returned the vehicle to the wrong location. Budget staff were reminded that the Roadside Assistance would mean a tow truck driver returned the car. Budget created an invoice based on known false information, took my money via coercion, but they don't stop there. I call about correcting the bill. I am told they could remove the charges as a courtesy but refused (I loved getting more documentation to support intentional infliction of emotional distress). A second employee stated they would only refund a partial amount. A third employee stated they would also only refer a partial amount different than the 2nd employee's alleged refund. I have a big regulatory complaint to write.

08.2022

Will

Flat tire from tear on sidewall. Car had no spare. Roadside Assistance left me stranded for 7 hours on the interstate. They said they couldn't help because there was a tornado warning--I was left on the interstate. 11 hours after requesting roadside assistance, Budget got around to getting a tow truck driver. Budget staff delayed, then about 10 hours later an employee outright refused to get a rideshare driver and provide a replacement car (intentional infliction of emotional distress). I told the employee that stating they would delay getting the replacement even further as punishment for me asking for clarification on the employee advising me to leave the vehicle. I received an inflated bill based on known false information claiming I returned the vehicle to the wrong location. Budget staff were reminded that the Roadside Assistance would mean a tow truck driver returned the car. Budget created an invoice based on known false information, took my money via coercion, but they don't stop there. I call about correcting the bill. I am told they could remove the charges as a courtesy but refused (I loved getting more documentation to support intentional infliction of emotional distress). A second employee stated they would only refund a partial amount. A third employee stated they would also only refer a partial amount different than the 2nd employee's alleged refund. I have a big regulatory complaint to write.

08.2022

Will

Flat tire from tear on sidewall. Car had no spare. Roadside Assistance left me stranded for 7 hours on the interstate. They said they couldn't help because there was a tornado warning--I was left on the interstate. 11 hours after requesting roadside assistance, Budget got around to getting a tow truck driver. Budget staff delayed, then about 10 hours later an employee outright refused to get a rideshare driver and provide a replacement car (intentional infliction of emotional distress). I told the employee that stating they would delay getting the replacement even further as punishment for me asking for clarification on the employee advising me to leave the vehicle. I received an inflated bill based on known false information claiming I returned the vehicle to the wrong location. Budget staff were reminded that the Roadside Assistance would mean a tow truck driver returned the car. Budget created an invoice based on known false information, took my money via coercion, but they don't stop there. I call about correcting the bill. I am told they could remove the charges as a courtesy but refused (I loved getting more documentation to support intentional infliction of emotional distress). A second employee stated they would only refund a partial amount. A third employee stated they would also only refer a partial amount different than the 2nd employee's alleged refund. I have a big regulatory complaint to write.

08.2022

Susan

Budget Rental Car in Ft Lauderdale Airport is trying to rip me off. I rented a car for 10 days. Picked up the car at the airport. Told them I would put in my own gas and would use my ez pass from NY. I signed my agreement for the amount of $502.58 I returned the car earlier on the day it was due at the airport with a full tank of gas. I received an e-receipt for the correct amount of $502.58 A few days later I checked my credit card statement and an extra charge was added. Budget said I didn’t return the car to the same airport and the tank was empty How dare they. I filled up the tank twice for over $100 and I returned the car to the same place I picked it up. I am in dispute with them I alerted my credit card and even though I was a loyal Budget customer I will NEVER use them again

07.2022

Susan

Budget Rental Car in Ft Lauderdale Airport is trying to rip me off. I rented a car for 10 days. Picked up the car at the airport. Told them I would put in my own gas and would use my ez pass from NY. I signed my agreement for the amount of $502.58 I returned the car earlier on the day it was due at the airport with a full tank of gas. I received an e-receipt for the correct amount of $502.58 A few days later I checked my credit card statement and an extra charge was added. Budget said I didn’t return the car to the same airport and the tank was empty How dare they. I filled up the tank twice for over $100 and I returned the car to the same place I picked it up. I am in dispute with them I alerted my credit card and even though I was a loyal Budget customer I will NEVER use them again

07.2022

Susan

Budget Rental Car in Ft Lauderdale Airport is trying to rip me off. I rented a car for 10 days. Picked up the car at the airport. Told them I would put in my own gas and would use my ez pass from NY. I signed my agreement for the amount of $502.58 I returned the car earlier on the day it was due at the airport with a full tank of gas. I received an e-receipt for the correct amount of $502.58 A few days later I checked my credit card statement and an extra charge was added. Budget said I didn’t return the car to the same airport and the tank was empty How dare they. I filled up the tank twice for over $100 and I returned the car to the same place I picked it up. I am in dispute with them I alerted my credit card and even though I was a loyal Budget customer I will NEVER use them again

07.2022

Susan

Budget Rental Car in Ft Lauderdale Airport is trying to rip me off. I rented a car for 10 days. Picked up the car at the airport. Told them I would put in my own gas and would use my ez pass from NY. I signed my agreement for the amount of $502.58 I returned the car earlier on the day it was due at the airport with a full tank of gas. I received an e-receipt for the correct amount of $502.58 A few days later I checked my credit card statement and an extra charge was added. Budget said I didn’t return the car to the same airport and the tank was empty How dare they. I filled up the tank twice for over $100 and I returned the car to the same place I picked it up. I am in dispute with them I alerted my credit card and even though I was a loyal Budget customer I will NEVER use them again

07.2022

Susan

Budget Rental Car in Ft Lauderdale Airport is trying to rip me off. I rented a car for 10 days. Picked up the car at the airport. Told them I would put in my own gas and would use my ez pass from NY. I signed my agreement for the amount of $502.58 I returned the car earlier on the day it was due at the airport with a full tank of gas. I received an e-receipt for the correct amount of $502.58 A few days later I checked my credit card statement and an extra charge was added. Budget said I didn’t return the car to the same airport and the tank was empty How dare they. I filled up the tank twice for over $100 and I returned the car to the same place I picked it up. I am in dispute with them I alerted my credit card and even though I was a loyal Budget customer I will NEVER use them again

07.2022

Syzzi

In no problem rented a car here, otherwise ours is still in repair.

05.2022

Syzzi

In no problem rented a car here, otherwise ours is still in repair.

05.2022

Syzzi

In no problem rented a car here, otherwise ours is still in repair.

05.2022

Syzzi

In no problem rented a car here, otherwise ours is still in repair.

05.2022

Syzzi

In no problem rented a car here, otherwise ours is still in repair.

05.2022

Santosh

Very good experience every time rented car from here. Kevin is very helpful, I always got super clean cars and they also upgrade for free when available.

04.2022

Santosh

Very good experience every time rented car from here. Kevin is very helpful, I always got super clean cars and they also upgrade for free when available.

04.2022

Santosh

Very good experience every time rented car from here. Kevin is very helpful, I always got super clean cars and they also upgrade for free when available.

04.2022

Santosh

Very good experience every time rented car from here. Kevin is very helpful, I always got super clean cars and they also upgrade for free when available.

04.2022

Santosh

Very good experience every time rented car from here. Kevin is very helpful, I always got super clean cars and they also upgrade for free when available.

04.2022

Charlie

I was denied renting a car at Budget Parsippany because I did not have the same card I used to prepay the reservation. When I called customer service they promised a full refund but no refund or acknowledgment has been made. Never do business with these people.

12.2021

Charlie

I was denied renting a car at Budget Parsippany because I did not have the same card I used to prepay the reservation. When I called customer service they promised a full refund but no refund or acknowledgment has been made. Never do business with these people.

12.2021

Charlie

I was denied renting a car at Budget Parsippany because I did not have the same card I used to prepay the reservation. When I called customer service they promised a full refund but no refund or acknowledgment has been made. Never do business with these people.

12.2021

Charlie

I was denied renting a car at Budget Parsippany because I did not have the same card I used to prepay the reservation. When I called customer service they promised a full refund but no refund or acknowledgment has been made. Never do business with these people.

12.2021

Charlie

I was denied renting a car at Budget Parsippany because I did not have the same card I used to prepay the reservation. When I called customer service they promised a full refund but no refund or acknowledgment has been made. Never do business with these people.

12.2021

R

Avoid using Budget Rentals at all costs! I have been on hold with this company for over an hour to dispute a false cancellation fee of $50. My flight was delayed because of a thunderstorm over the flight path, and budget charged me for being a no-show. When I showed up at the counter, there was no one there and I called multiple phone numbers to get someone who just said "well everyone went home". This is even though I provided them with information about my flight, so they should have known when the flight was due to come in and that the flight was delayed. I had to get taxi rides totaling over $70 and now they tack on this bogus cancellation fee garbage too.

09.2021

cindy

We rented an SUV here for a long weekend trip and Kevin was a pleasure to work with. Pick-up was quick and efficient. He showed us some specifics about the car and answered all our questions. I will definitely be comfortable renting here in the future.

09.2021

Markus

Completly unreliable. Reserved 3 weeks in advance, got confirmation and it was canceled 2 days before pick up. Called several times without getting an alternative or answers.

09.2021

R

Avoid using Budget Rentals at all costs! I have been on hold with this company for over an hour to dispute a false cancellation fee of $50. My flight was delayed because of a thunderstorm over the flight path, and budget charged me for being a no-show. When I showed up at the counter, there was no one there and I called multiple phone numbers to get someone who just said "well everyone went home". This is even though I provided them with information about my flight, so they should have known when the flight was due to come in and that the flight was delayed. I had to get taxi rides totaling over $70 and now they tack on this bogus cancellation fee garbage too.

09.2021

R

Avoid using Budget Rentals at all costs! I have been on hold with this company for over an hour to dispute a false cancellation fee of $50. My flight was delayed because of a thunderstorm over the flight path, and budget charged me for being a no-show. When I showed up at the counter, there was no one there and I called multiple phone numbers to get someone who just said "well everyone went home". This is even though I provided them with information about my flight, so they should have known when the flight was due to come in and that the flight was delayed. I had to get taxi rides totaling over $70 and now they tack on this bogus cancellation fee garbage too.

09.2021

cindy

We rented an SUV here for a long weekend trip and Kevin was a pleasure to work with. Pick-up was quick and efficient. He showed us some specifics about the car and answered all our questions. I will definitely be comfortable renting here in the future.

09.2021

Markus

Completly unreliable. Reserved 3 weeks in advance, got confirmation and it was canceled 2 days before pick up. Called several times without getting an alternative or answers.

09.2021

cindy

We rented an SUV here for a long weekend trip and Kevin was a pleasure to work with. Pick-up was quick and efficient. He showed us some specifics about the car and answered all our questions. I will definitely be comfortable renting here in the future.

09.2021

Markus

Completly unreliable. Reserved 3 weeks in advance, got confirmation and it was canceled 2 days before pick up. Called several times without getting an alternative or answers.

09.2021

R

Avoid using Budget Rentals at all costs! I have been on hold with this company for over an hour to dispute a false cancellation fee of $50. My flight was delayed because of a thunderstorm over the flight path, and budget charged me for being a no-show. When I showed up at the counter, there was no one there and I called multiple phone numbers to get someone who just said "well everyone went home". This is even though I provided them with information about my flight, so they should have known when the flight was due to come in and that the flight was delayed. I had to get taxi rides totaling over $70 and now they tack on this bogus cancellation fee garbage too.

09.2021

cindy

We rented an SUV here for a long weekend trip and Kevin was a pleasure to work with. Pick-up was quick and efficient. He showed us some specifics about the car and answered all our questions. I will definitely be comfortable renting here in the future.

09.2021

Markus

Completly unreliable. Reserved 3 weeks in advance, got confirmation and it was canceled 2 days before pick up. Called several times without getting an alternative or answers.

09.2021

R

Avoid using Budget Rentals at all costs! I have been on hold with this company for over an hour to dispute a false cancellation fee of $50. My flight was delayed because of a thunderstorm over the flight path, and budget charged me for being a no-show. When I showed up at the counter, there was no one there and I called multiple phone numbers to get someone who just said "well everyone went home". This is even though I provided them with information about my flight, so they should have known when the flight was due to come in and that the flight was delayed. I had to get taxi rides totaling over $70 and now they tack on this bogus cancellation fee garbage too.

09.2021

cindy

We rented an SUV here for a long weekend trip and Kevin was a pleasure to work with. Pick-up was quick and efficient. He showed us some specifics about the car and answered all our questions. I will definitely be comfortable renting here in the future.

09.2021

Markus

Completly unreliable. Reserved 3 weeks in advance, got confirmation and it was canceled 2 days before pick up. Called several times without getting an alternative or answers.

09.2021