Best freight forwarding service in Santa Fe, New Mexico (NM) 2025

Went in during lunch time on a Saturday late may. There was a line out the door and every employee there appeared to be frazzled (understandably). When I dropped my package off - it had a time-sensitive delivery date - I asked twice for a tracking number, the young man who helped insisted I didn't need a tracking number. Needless to say the package never made it to the PROPER destination and I am now left responsible to pay $200 for a product I had no longer been in possession of. I emphasize "proper" because after literally two months of begging UPS to research the tracking (after providing them with the exact date and time of drop-off at the store), they claimed they cannot pull up old records. I found out the employee sent the package to my old address, the one I moved away from over two months ago. How is it a company does not have the means to look up past shipping information? What happens if that particular store comes under legal scrutiny and needs to provide past information? You're going to tell me you'll call it a loss and pull apart a wish-bone in hopes you get the larger end? I call B.S. on this one. After finding out what happened to the package, I called the Zafarano store as a curtesy to explain what had happened (you see, I was promised by the female manager on 7/20 that research would be done and she would call me with their findings. Can you guess... 8 days later and I haven't received a call back), and had to deal with a rude employee to which I ended up hanging up on. Needless to say, I've never had an experience like this at any other UPS in any other state in my life. The overall 3 star rating this store front has been given is generous to say the least. ~Sammi

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