Best federal credit union in Amherst, New York (NY) 2024

I don’t know why but every time I go in here I get the same person and she is so rude to me. Seemed to be upset because I didn’t know you could call about mobile deposit instead of educating me she just continued to tell the other person about people not doing that. I work in customer service and this is poor. There’s no reason for people to be rude like this. There was plenty more during this interaction but I really do not want to open that can of worms. I left today feeling upset and a bit embarrassed. I moved here a few years ago and nowhere I have been has been good customer service. I mean if they want everyone to do everything digital and not go in then fine so be it. I really do like this bank and how my accounts work, but I really would love a change in staff that actually appreciate my business. I don’t want to feel anxious having to go to the bank for something. There’s already enough going on kindness is about all we have left. ~Mandy