We were shopping for a new compact SUV and Audi had risen to one of our top three car lines.
While we do not live in the immediate Buffalo region, we considered Audi Buffalo within our area, and visited them to see what was available.
Bob Michael approached us upon our arrival and listened very acutely to our wants and requirements. He was very helpful in explaining the current complications of purchasing (and receiving) a new car with the current Supply and Demand issues: Covid impact, delivery infrastructure, and the chip shortage problems every manufacturer was experiencing.
During our research, we had a concern regarding the car braking system after one of our test drives and Bob arranged for his Manager (Adam) to ride with us to confirm the issue. They reviewed our concern with us and detailed what happened, and how they would resolve it. This action showed us how understanding, helpful, and committed to our satisfaction both he (Bob) and Audi Buffalo were, regardless of the stage of our purchase that we were in (Only test driving at this point).
Bob’s continued communication and commitment to tackling almost every issue or change we (color, style, model, financing, etc.) brought up over the next few days were promptly addressed in a very professional and compromising manner. These actions ultimately led us to decide to purchase an Audi from their dealership, and to look forward to the overall signing and delivery experience.
Bob continued to support our inclusion to the Audi family after the sale by arranging a conference call with Audi Buffalo’s “My Audi” Subject Matter Expert who helped us with all the profile, parameters, and other technical details within the App and Website. Their help was so appreciated!
This support and technical help after the sale really indicated to us how dedicated Bob is to being sure that Audi Buffalo’s customers are completely satisfied and proud to be new owners of one of their vehicles. ~Eric
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