Best truck rental agency in Brewster, New York (NY) 2024

To whom it may concern: I am writing this letter on a beautiful Saturday morning after visiting the Brewster Shell service station located at 1450 Rt.22 in Brewster, NY 10509. I made an appointment to have my 2015 Toyota Camry inspected. At the counter was a gentleman named Bill. He told me that I did not have an appointment and that there was nothing he could do. I assured him I had spoken to his daughter two weeks prior to reschedule a missed appointment I had made earlier to get my car inspected. Bill said that he didn’t doubt the appointment was made but that he does not see me in his system as having made one. Then he made a comment that I was being accusatory by saying he should honor the time and appointment date I made. I told him that I wasn’t accusing him of anything because I traveled over 20 minutes to his station and expected my car to be inspected. Instead, he claimed that it was okay for me to call ahead of my appointment two weeks ago to cancel, but it’s not okay for him to not have me in his system. When Bill uttered those words, I was in shock to hear that he was claiming not inspecting my car was okay because two weeks ago I called and canceled an appointment. He then hurried to the garage saying he’s losing money talking to me and that I can make another appointment. I said, how do I know for sure if you are going to honor it? He disappeared into the garage. I was shocked to know that Bill runs a business with the Shell image and logo but fails to provide the service his parent company (Shell) admonishes. The service Bill provided was beyond awful and certainly could have been easily rectified with an apology and a cordial attempt to make things right for me, his business, and the Shell brand.  I am certain Shell will rectify this situation and repair the harm that was caused by Bill and his horrible customer service.  I consumed more than 40 minutes of my time in travel and exhausted several gallons of gas going to the Shell station and back, to be confronted by a lack of professionalism with poor communication skills that made a bad situation worse. Thanks to Bill, my car is still in need of inspection because inspection appointments are weeks away from today. I am worse off now than when I made the appointment two weeks ago at this Shell Service station. ~riverhilltower