auto repair shop
Closed Now
Shell in Brewster (1450 NY-22, NY 10509)
About:
Our experienced service department will keep your vehicle in top condition. We use the latest diagnostic technology to provide high-quality service and quick turnaround. Our mechanics are highly skilled and have years of experience. Most of all: they love cars and care about yours.
Shell is located in Brewster (New York state) on the street of 1450 NY-22. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1845-279-1500. You can get more information from their website: http://www.brewstershell.com/. The coordinates that you can use in navigation applications to get to find Shell quickly are 41.417054, -73.574518. Scroll down to find out opening hours, reviews and other important information about Shell.
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Available amenities
Planning
- Appointments recommended
Amenities
- Mechanic
- Toilets
Offerings
- amenities.offerings.has_full_service_gas
- Oil change
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- Wheelchair-accessible toilet
riverhilltower
To whom it may concern: I am writing this letter on a beautiful Saturday morning after visiting the Brewster Shell service station located at 1450 Rt.22 in Brewster, NY 10509. I made an appointment to have my 2015 Toyota Camry inspected. At the counter was a gentleman named Bill. He told me that I did not have an appointment and that there was nothing he could do. I assured him I had spoken to his daughter two weeks prior to reschedule a missed appointment I had made earlier to get my car inspected. Bill said that he didn’t doubt the appointment was made but that he does not see me in his system as having made one. Then he made a comment that I was being accusatory by saying he should honor the time and appointment date I made. I told him that I wasn’t accusing him of anything because I traveled over 20 minutes to his station and expected my car to be inspected. Instead, he claimed that it was okay for me to call ahead of my appointment two weeks ago to cancel, but it’s not okay for him to not have me in his system. When Bill uttered those words, I was in shock to hear that he was claiming not inspecting my car was okay because two weeks ago I called and canceled an appointment. He then hurried to the garage saying he’s losing money talking to me and that I can make another appointment. I said, how do I know for sure if you are going to honor it? He disappeared into the garage. I was shocked to know that Bill runs a business with the Shell image and logo but fails to provide the service his parent company (Shell) admonishes. The service Bill provided was beyond awful and certainly could have been easily rectified with an apology and a cordial attempt to make things right for me, his business, and the Shell brand. I am certain Shell will rectify this situation and repair the harm that was caused by Bill and his horrible customer service. I consumed more than 40 minutes of my time in travel and exhausted several gallons of gas going to the Shell station and back, to be confronted by a lack of professionalism with poor communication skills that made a bad situation worse. Thanks to Bill, my car is still in need of inspection because inspection appointments are weeks away from today. I am worse off now than when I made the appointment two weeks ago at this Shell Service station.
09.2022George
I'm a long time Brewster Shell customer and enthusiastic supporter simply because they accurately diagnose my car's needs, work with me schedule a convenient appointment, take in the car and finish the service on time at a fair price. What more could one want? -- They're also very nice people :) Service: Auto maintenance
07.2022STEVE
check engine light on They were friendly, understanding and professional. The staff was extremely knowledgeable and explained things clearly. The problem was fixed for a very reasonable price. Services: Oil change, Auto engine diagnostic
07.2022Christine
We use Barb and Bill for everything and each time we know we are getting high quality work and honesty, which feels like such a rarity in this business. I cannot recommend them enough. Service: Oil change
07.2022Mike
Real good gas here. I paid $50 for gas and I got $50 worth of gas. $50 doesn't go as far as it used to but I can't blame the pump for that.
07.2022Lisa
I have brought all of the family cars into Brewster Shell and they’ve always been very honest and diligent. I definitely recommend servicing your vehicle with them. They’ve always taken excellent care of us and communicate so we know exactly what’s going on. Services: Auto tire replacement, Tires, Battery, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic
06.2022Mary
Never had a bad experience. Barbara and Bill at Brewster Shell alway greet you with a hello and a smile. They are very professional and accommodating. They are the best! I have recommended them to several people. Services: Brakes, Vehicle Inspection, Tires, Vehicle safety inspection, Oil change, General repairs & maintenance
05.2022Arthur
We have had our cars serviced by Brewster Shell for years. Bill, Barbara and their staff are friendly and professional. I have never driven away and found that I need to return because something was not completed to my satisfaction. They are truly a five star business.
04.2022Mark
Very clean bathroom. Great variety of products in the store.
10.2020Daniel
Everything which one expects from a gas station. Even during a blizzard, Brewster Shell stayed open. All pumps were in good repair, with digital displays showing the gas prices and consumption. Discounts are available for those participating in Shell’s customer reward programme. The store was clean though small, offering coffee/tea by Keurig. The attendant was a friendly foreigner. On site is a shop for automotive repairs and inspections. Outside is a bench for travellers who may want to repose.
10.2019