Best pizza restaurant in Buffalo, New York (NY) 2024

I went several times to imperial pizza before COVID, always everything perfect. Today I picked up a chicken wings order and I had the word experience. After I opened the box in my house, all the wing were burned, black and tasted to burn meat. I don't know what happened in this 2 years. I leaved 1 hour away so I couldn't back to the store to complain about it. ~Francisco

Placed an order for a sheet pizza, before pickup I called to prepay as someone else was picking it up. I was told they had no record of the order. I asked them to please place the order now and asked if they would deliver it as a courtesy and they said "yes in 35-40 minutes and for a delivery charge". I hung up and ordered from Imperial and had my pizza in 25 minutes. I then waited a month before ordering again, only to get a pizza and garlic bread. Was told 30 minutes on the phone, when we arrived we were told it was going to be an additional 10 minutes because they ran out of an ingredient. 15 minutes later we were given an overcooked uncut pizza and cold, burned garlic bread. When I asked the girl at the counter if the garlic bread she gave me was the one she just took off the top of the oven, the one I saw sitting there when I had entered 15 minutes previously she said she didn't know. No common sense to call a customer and advise them there is a delay and to also wait on cooking other items in the order. Another customer was also waiting for her order just as long as we did and her pizza was done 15 minutes before her wings. I can't imagine what her pizza was like. ~M