Best bank in Chester, New York (NY) 2024

Only getting 2 stars because we have had many good years of good treatment. However... never in our life have we met someone as rude as Jessica on the desk, the last 3 visits to handle our accounts she has been nothing but difficult to work with , while making passive agressive comments. She obviously doesn't belong in customer service. Our accounts may be leaving soon. Only saving grace was Diane she was empathetic and eager to help. ~Stephen

After four plus years with the same national bank, I grew frustrated dealing with a different person each time I entered the branch or called into the 800 number. I decided to give Orange Bank & Trust Company a chance to earn my business. Kathleen Cole at the Chester Branch showed her knowledge of her products and those of her competitors, alleviated my stress about what I perceived as a massive undertaking and made the transition easy. It has now been four to five months and not only has Kathleen been great but everyone at the branch has been nothing but helpful. Also, their online portal and smartphone application are incredibly user friendly. I highly recommend Kathleen and happily recommend her to both clients and fellow business owners. ~Mike

Best banking experience I’ve ever had. Everyone is extremely helpful and professional. Everyone I’ve had the pleasure of working with has gone above and beyond to take care of us. ~Drew