Best bakery in East Norwich, New York (NY) 2024

DO NOT GO TO THIS LOCATION. RUDE RUDE RUDE , UNETHICAL AND MAKE THEIR OWN RULES & PRICES to the other locations. Have been a customer of the main location for years, ordering many custom extravagant cakes. They charge double the price at East Norwich location and the staff is beyond rude to the point the designer and manager won’t even come out of the back to talk to you or pick up your phone call. Then my entire family got covid I had to cancel my party, I called 2 days in advanced of the pick up to cancel and they get on phone and tell me it has to be 24 hours in advanced for a cancellation and they won’t refund me. Arguing and screaming at me. Stupid & rude!!! Have gone to this location now multiple times and have the same horrible experience every time even just getting cookies. Went to Levittown yesterday and the experience was totally enjoyable… very sad that this location is ruining what was a very good brand. ~Blake