Steven Slate is Really great! Sounds almost like a chant, but that still fits considering how happy I am with the service and attention to detail Steven showed me.
When I went in, I knew I wanted to try a Purple mattress, but that's about all I knew. I had **tons** of questions and started peppering him with them immediately. Not only was Steven able to answer all my questions, but he did so in a way that felt personal and relatable, all while never once making me feel like it was 'too much'.
It was even more than that. I have a platform bed that I really wanted to use an adjustable frame with, but this required me literally sawing out parts of the platform to work with it, and this required knowing exact measurements of where the legs were, how high it was, what the clearances were, etc. I sent Steven an email saying 'I know this is a lot to ask, but could you measure these for me?' Not only did he do so, but even drew it out so it was very clear where all the measurements were.
As a result, my purchase worked out even better than I expected as you can see from the attached photos.
Simply put, Steven and Mattress Firm Steinway made me feel incredibly welcome and clearly went above and beyond to make sure what I got wasn't just what I needed, but what I wanted as well. I **highly** recommend this store, and Steven in particular. If you do go, tell him Mark says hi! ~Mark
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