Best bank in Syracuse, New York (NY) 2024

I had someone hack into my phone and they got into my m&t app the next day I Walked from my job to the bank to get a new account. I got lost and called the bank I explained the situation to a woman who was more concerned with getting home on time then helping me she went as far as giving bad directions and hung up on me. I found the bank because of passerby. I was close to tears in the bank and she didn't care just kept saying I don't have the time to open another account Instead of just get a new m&t account I'm going to another bank ~Patricia

Very bad experience, Gerald Carr , and his manager Susan Buzzard, both were super rude. Gave me a hard time. Did not hear me out for what I was trying to explain. Also the whole issue was on there ends. Kept blaming it on the system then tired to be nice. Super super bad. Very unreasonable and very rude. Dealing w chase for a while, 7th north is a great branch. Save your time and stay away from this location. Please hire a new more professional manager. She was super unprofessional and her work attire was not proper. I wouldn’t even go back in there. ~Wael