Best pet groomer in Syracuse, New York (NY) 2024

EXTREMELY unprofessional. I am a first time dog owner who knows nothing about “hot spots” dogs can get. I picked up my 6 month baby puppy there last week and she had 2 big scabs around her collar. Which were likely due to her filthy collar (which got filthy here at Barks on the Blvd) I mean to the point you can’t even see the bright blue it was! Being frantic, I posted to social media pictures and concern as the place was closed. A staff member saw my post, commented without informing she was a staff member who cared for my dog telling me about hotspots. So being informative was fine and actually appreciated But instead of taking that opportunity to be professional with her customer she went behind my back bad mouthing me to another friend that wrote on the status, requesting that he don’t tell me she works for Barks. Weird!!!! What was she trying to hide? She called me a liar and said I was “probably lying so much because my dog couldn’t stay one more night” when I was obviously writing because I was upset and confused!!! These “hotspots” if thats even what they were are huge and ugly, almost resembled a bite in my eyes but I guess more people thought it looked like a burn. Vet said which I have in writting that it was probably from “horseplay with another dog” And the daycare was closed for the night. So instead of calling barks as planned the next morning to inquire about what happened, I woke up to this nonsense from a staff member!!!! So maybe nothing did happen there but unfortunately they have an extremely immature, SNEAKY and unprofessional individual who is a main care taker of the dogs mind you representing them. Is that the kind of people you want watching your beloved fur babies?!Can’t really trust to get truthful answers when that is the kind of people you have running it. I was also called a horrible customer. Lol. Which is comical. Such a bad customer, I haven’t even asked for my money back after this horrid traumatic experience. ~Sara