I didn’t plan to write this review but I saw that other customers have had a similar experience with the staff recently and I wanted to make sure that management is aware of this ongoing problem. It’s very unfortunate but I do not plan to return to this store because of the experience I had today. The employee that harassed us did not have a name tag but I did notice she had a pin that said “everything sucks” on her vest and another one that was an image of a cat in an astronaut suit. She had short brown hair and dark glasses. She was probably in her 20s. She was very rude as she let me into the dressing room. When I thanked her for unlocking the door, she just grunted. This would not have concerned me, as I understood that she was likely busy and might not be having a good day. However, two minutes into trying on clothes, she aggressively pounded on the door. I replied that the room was occupied, assuming that she was checking for another customer. She shouted “I know, one of you needs to leave the dressing room right now.” My friend and I have been going to this Goodwill since we were kids and have never had anyone request that we change separately. There was also no sign on the door indicating that this was a rule. She was waiting outside the door, arms folded, glaring when my friend left the dressing room. Her overall demeanor was so aggressive throughout our shopping experience, we left as quickly as possible. We also noticed that other customers were visibly uncomfortable around her. The rest of the staff were kind and friendly as always and it was very disappointing to be driven out of the store by such an openly aggressive employee. I understand that everyone has bad days and that working as a Goodwill employee can be a stressful job. I have respect and appreciation for people who work in customer service, I know customers can be rude and I make an effort to be an easy-going and respectful customer wherever I go. I have never had an employee yell at me. It was a shock. After reading the recent reviews of other customers, I believe this employee is behaving this way on a regular basis. This really concerning and I think management should address this and that customers should be aware. ~Ruby
thrift store