Milbourne sold us $1100.00 GE washer and dryer set that does not stay running long enough to dry a load and refuses to fix it without us having to pay for it.
We purchased a newer front loading GE washer and dryer set from Milbournes. We paid 1100.00 for this set, and told them that we would be back with truck and trailer to pick them up. When we went to pick it up, Lisa, the owner, who had helped us and was testing washer outside with a hose and thought that the water valve on the washer was not working properly so she insisted on installing another one before she let us have it and would deliver it to our home free. Which we thought was because of thier good customer service, however, before you set something on your showroom floor, shouldn't you make sure it is in working order then and not after your customer takes off work, has to go home to get truck and trailer hooked up, drive to your location only to be told "it's not working, we have to fix it and will deliveried it to you". We were still pleased with the set and the service, just irrtitated.
We were told that we had a 30 day warranty with this set. (Which should not have been a problem given how new the set was.)
The first time we used the washer, the gasket in the front of the machine was wrinkled and pooling water at the door so when you opened the door it spilled over a cup of water out on the floor. I called Milbournes and Lisa told me that the washer worked and was not broke and therefore they were not going to fix it. My husband called her Husband and after threatening to take them to court, he agreed to fix it.
When Lisa came out to fix it, We also told her the dryer would run for 10 or 12 minutes then shut off. She did not have the part to fix it with and said she would have to order it and would be back the following week and not to use the dryer in the mean time. I also told her then that the washer would not allow hot water to go in at all and that the valve was plugged (which is the part they had to replace to begin with). She agreed to replace it along with the sensor that was bad.
The next week she did come to fix both washer and dryer but it did not solve the dryer problem. It was raining and she had her son in the car and said that if it continues to stop running to call her and she would come back out to fix it. (She says she went to school to learn about repairs on these machines and yet has no idea what is causing the problem.) I can hit the side of the dryer and it will come back on and she says that it is just a blown fuse. A blown fuse will prevent it from working at all, (My husband is an ASE Certified Mechanic and deals with them everyday)
I called today and she told me that it would be $85.00 service fee and the cost of the part, which she is insisting again is just a fuse. I am outraged that we trusted this company to sell us a good reliable set and paid considerable money for a "used" set that she assured me they "go through them completely to make sure they are running good as new". I would NEVER recommend anyone buy anything you expect to work from them. (I also purchased a baby swing from them that was battery operated and was completely rusted on the inside and had to be thrown away) They are very pleasant people to deal with until you have a problem and then they act like you are stupid and have an "oh well" attitude. We have filed complaint with Attorney General and will be taking them to court as well. ~Cari
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