Best cosmetics store in Holly Springs, North Carolina (NC) 2024

Poor customer service. Supervisor on duty on 2/19/22 rude, unapologetic, hung up on me and refused to give me her name or or Managers name to call back and ask for. I placed an order that should have been ready for pick up 3 days ago. Part of it was completed and I did receive an email. When calling about the order to check the status the first lady was very helpful, polite and tried to resolve by finding my order. Unsuccessful, she transferred me. Where the supervisor said, "we don't have your order it was canceled" (which is not true because online it still says pending). I asked why I didn't get contacted about the order and all she could say is I don't know things happen. There are multiple people that work here. No I'm sorry, no accountability and did not try to help me further. I asked to speak to her manager, looking for someone who could help out and come up with a solution. She refused to give me his name said you can call back and talk to him Monday... I would need to know who to ask for. She said she wasn't allowed to give me his name and that she was not going to give me hers, she then proceeded to hang up on me. This is unacceptable behavior especially from a supervisor. I would like to be contacted so we could work out a solution to this matter. ~sylvana

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