Best tax consultant in Huntersville, North Carolina (NC) 2024

This is not the place to go. My son went in there to have his taxes done. He left there needing a few more things. Once he sent them things over to the tax lady. He had to go online and pay 400.00 Dollars before he could review his taxes. Once he Paid the 400 He reviewed his taxes.He didn't agree with what the tax lady put. So he wanted his money back. He had to call a special number where they made a claim. The claim had to be sent to the store manager for approval and the manager has to send it back to the claims department. My son spoke to the manager Mr James Reid who said he approved the refund and sent it back to the claims department. After a while of not getting the check in the mail or hearing anything. My son called the claims department to find out something wasn't done correctly on the stores end He called Mr Reid while having the claims department on the phone but Mr Reid didn't answer. When Mr Reid returned my son's call. He said that he did everything and it was on the claims departments end. My son told him he would call the claims department back and when he did he would call Mr Reid back on a three way call to try and get this figured out. Mr Reid acted like other calls where more important than my son's and he was at the car dealership witch was more important than my son's claim. This upset my son and he asked Mr Reid for his supervisors contact information and Mr Reid hung up on my son. This is uncalled for. They take your money before you can review your taxes then make you jump through hoops to get it back. Don't use this place. We will be contacting the BBB to let them about this horrible experience. ~Christa