Best freight forwarding service in Raleigh, North Carolina (NC) 2024

This is always my go-to for UPS package shipments. Most of the time it is for Amazon returns and then sometimes, I have my own pre-paid packages to mail. I visited this morning (11/19, 9ish am), and Veronica was the only one working at the time being. She had three customers before me, myself, and, two customers behind me. The current customer she was assisting was in need of pack and ship - UPS packs and ships your items, you pay a premium for this service. She was going as fast as she could and she kept us inform that she was sorry for the wait. As she was nearing finishing with this customer, another UPS associate came in to work, a younger gentlemen. He got straight to work and assisted the next customer in line. Both of the UPS associates worked in a timely manner and were very friendly to the customers. I ended up being helped by Veronica and she was so pleasant and friendly, given the somewhat chaotic environment due to the rush of customers all at once, first thing in the am. I just had two packages to drop off and then she kindly handed me a receipt upon apologizing again for the wait. I was in no rush and expect longer lines at UPS and the like, this time of year. Veronica and the other gentleman did a fantastic job this morning while assisting customers and keeping a friendly vibe the entire time. This is why this is my go-to UPS location and always will be! ~Amber

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This UPS Store is very close to my house, so I have used it a few times and have had a negative interaction every time. The Owner Steve, is a box salesman, always critical and condescending - and trying to upsell people by turning packaging into "brain surgery." It's kind of shocking to see a business owner be so openly rude to customers. My last visit saw a young lady leave in tears after he treated her like a child for not having enough tape on her box. From now on I will drive a little further to the nice folks at the UPS store at Harvest Plaza on Strickland Road. Steve is arrogant as you can see from many of the reviews before mine. I don't know what he is going through in life personally, so I won't judge him, and I will pray for him and hope that he can find peace in his life. I don't need to witness this negativity that is so common these days, so I won't be using his services. ~Blanche

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