shipping and mailing service
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The UPS Store in Raleigh (13200 Strickland Rd Ste 114, NC 27613)
About:
Store offering shipping, packaging, printing & other services, plus office supplies.
The UPS Store is located in Raleigh (North Carolina state) on the street of 13200 Strickland Rd Ste 114. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1919-676-8111. You can get more information from their website: https://locations.theupsstore.com/nc/raleigh/13200-strickland-rd?utm_source=Yext&utm_medium=organic&utm_campaign=Listings. The coordinates that you can use in navigation applications to get to find The UPS Store quickly are 35.908409, -78.725126. Scroll down to find out opening hours, reviews and other important information about The UPS Store.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
Unavailable amenities
Service options
- Delivery
Andrea
We ship a couple a times a week and it’s always a good experience.
08.2022Maxim
Thank you very much to this UPS office, they helped with a passport photo for newborn child. I can only leave the best review.
03.2022Zakiya
I went in right before closing with 8 large packages that needed to be sent 8 different places that weren’t fully packaged during the holiday rush time and the staff was so friendly and helpful. They helped me sort through the best way to pack things without things breaking and they even tag teamed and rushed things along so my packages could go out with that day’s delivery guy. The young man that helped me was so thorough and patient even though we were “rushing”. Thanks for amazing service! ETA: I came in again today (2/1/22) with my 8000 packages and Amazon returns and Saita (sp?) was ABSOLUTELY AMAZING! I think the other employee had to step away so she handled me and the 4-5 other customers all at the same time to prevent ANY of us from waiting. It was amazing to watch but also so courteous of her to make sure people didn’t have to stand and wait on me. Thanks again for great and patient service!
02.2022Amber
This is always my go-to for UPS package shipments. Most of the time it is for Amazon returns and then sometimes, I have my own pre-paid packages to mail. I visited this morning (11/19, 9ish am), and Veronica was the only one working at the time being. She had three customers before me, myself, and, two customers behind me. The current customer she was assisting was in need of pack and ship - UPS packs and ships your items, you pay a premium for this service. She was going as fast as she could and she kept us inform that she was sorry for the wait. As she was nearing finishing with this customer, another UPS associate came in to work, a younger gentlemen. He got straight to work and assisted the next customer in line. Both of the UPS associates worked in a timely manner and were very friendly to the customers. I ended up being helped by Veronica and she was so pleasant and friendly, given the somewhat chaotic environment due to the rush of customers all at once, first thing in the am. I just had two packages to drop off and then she kindly handed me a receipt upon apologizing again for the wait. I was in no rush and expect longer lines at UPS and the like, this time of year. Veronica and the other gentleman did a fantastic job this morning while assisting customers and keeping a friendly vibe the entire time. This is why this is my go-to UPS location and always will be!
12.2021Regina
I am giving 2 stars because they usually do their service, but this is a warning to customers. The service I use most often at this location is package return. It is usually a straightforward transaction, I give the package and I get a return label (but you need to ask for it). Warning to all, this is the second time they *LOST MY PACKAGE*! Fortunately, or not, I learned from my first lost package experience, where I didn't get the drop-off receipt, the package disappeared and I lost my money. This time I kept the proof of their incompetence and I was able to complain. ALWAYS get your receipt!
11.2021Joseph
I brought my foreign national fiance to perform a notary, processing information critically important to her life. The notary signature requested itself, was simply attesting to an ineligibility to attain a SSN because she is not from USA. The Strickland Road location's notarial person -(6pm 6/7/21) immediately took a perceived harsh tone: "Sir who is this for?" "Miss do you speak English?", "Sir you cannot speak Chinese to her, cannot translate for her and cannot use a phone translator - its the rules" My fiance said, "a little English" (in fact she has proficiency) but this Notary in sharp uneasy voice responded (very fast) "Can you tell me what the form says?" When my nervous fiance did not give a satisfactory response, the store lady said, "I have the right to refuse this notary, and you need to find a translator or a 'Chinese notary'." In my opinion, this coarse seemingly uncaring demeanor (store person) effectively created the response that "justified" her (the store person's) notarial refusal. We were invited to leave and try another store. I don't think this store person has the skill-set for this.
11.2021Erin
I’ve found myself here quite a lot in the past few months, usually doing a return from Amazon. They are always super fast, pack whatever it is that I’m returning (last time was a pair of sweatpants that I brought in just holding no box) and they pack, scan and ship my items. All employees I have encountered have been pleasant and polite.
11.2019Leslie
Don’t be fooled. While they claim the UPS name the store does not provide any UPS services other than marking up the rates and charging you for every piece of tape. No UPS supplies or boxes etc!!! Employee that helped me was not helpful and basically rude. They would do nothing to honor my corporate shipping rates or even let me use my account. Very poor service and deceiving business practices.
11.2019Samantha
I have nothing but wonderful things to say about this location and the team there. Their customer service, attention to detail and genuine care for your satisfaction is amazing! I am in there at least twice if not more times a week shipping items for work and they make things so easy! Dashia, Nyla and Veronica are so helpful. I had a rush project for my boss and they all dropped everything (I was the only one in there) and started working as a team to get all 96 pages printed, bound and out the door in time to catch my boss before he got on a plane. The team at Store #4089 is absolutely fantastic and deserves to be recognized for their superior customer service. Well done ladies and thank you!
11.2018Joseph
The job is simple. Type in the address, charge me a buttload of money, deliver my package. I went to the store and handed the associate, Stephanie, a piece of paper with the address to deliver my 2 packages to. When my brother didn't get the packages 5 days later, I looked into why. She transposed the last two numbers of the zip code (people make mistakes - I get it). The issue is how it was dealt with AFTER the mistake was made. Of course my packages were sent priority mail (USPS - who surprisingly had GREAT customer service, located the packages, and said they would have them sent back to me ASAP), so when I called UPS support (on Monday the following week - they are closed on Sunday), the rep told me to bring the receipt into the store and I would be issued a refund for failure to complete services. If only it were that easy. I went to the store today, the gentleman at the counter (who was polite) told me that his supervisor couldn't return the funds, but could reship the packages for free. That would be great, but by the time I get them back and reship them, my brother will be down for a visit - not worth the aggravation. The gentleman told me to come back on Friday evening when his boss is working - sorry, I have a life and expect employees to be able to make decisions around the CUSTOMER - NOT the manager. I called the customer support line and a new person (Naomi) told me that unfortunately, for these matters, how to handle the issue is up to the store manager - not UPS. Awesome. Congrats FEDEX - you just gained my permanent business.
11.2015