Best self storage facility in Heath, Ohio (OH) 2024

After more than 30 years of using multiple storage units at this place, the owner took it upon himself to cut the locks off and throw everything away. This was NOT due to lack of payment either. My mom passed away and I walked into his office to personally inform him and give him my name, address, phone number and email address with instructions to change the account to me. A couple of months later I realized I hadn't received a bill... so I again walk into the office only to be told all of my mothers possessions had been trashed! Without sobbing, I asked why he didn't call me... he said he didn't know what to do. UNACCEPTABLE. I was not provided an opportunity to do anything about this...and to top it off, he tells me..."it all looked like junk anyway..." Really? This is what you tell someone who just lost their mother...and now the memories once thought to be protected in storage? Absolutely ridiculous. ~Michelle