12:54 on a Sunday afternoon.
🌞🌞🌞🌞🌞🌞🌞🌞🌞🌞🌞🌞
It’s a shame .. There is a serious issue in this day and age with customer service .
Today my daughter and I were trying to pump gas at BP on Allentown and Cable Rds.
I needed a fill up , so my vehicle would be using almost $50. In gas .
When my daughter put my credit card in the slot it says ,
“See attendant “.. my daughter goes in , because I use a wheelchair.
*My daughter has been assisting me for about 3 years at the gas pump.*
Attendant says “They have old pumps “ and comes outside to use the card reader.
Assuming all is good , my daughter starts to pump gas.
It still doesn’t work.😞
I call the attendant by phone to let her know , “I’m sorry to call you , but the pump still isn’t working “. She says she’ll be out.
I see her at the pump talking to my daughter as she is running the card again & her facial expression is really nasty, as if she’s making fun& rolling her eyes ?
I roll down my window and let her know , we never experienced a problem like this before and we are sorry to bother her , but it’s not working, and she shouldn’t be nasty to my daughter.
It’s not her fault the pump is old .
I didn’t yell or raise my voice?
As I’m rolling my window up she tells me to go somewhere else; I don’t need your business “b*t*h “!
( obviously a curse word for female dog)
Really? BP would rather me fill $50 in my tank at Speedway?
Well that’s exactly what I did !
Back in the day.. I would have approached her, but I’m in a wheelchair and choose to use the number I have for her district manager tomorrow.
As customers, I feel we have the right to know when employees cross the line.
I have been in management before I retired, and NEVER ..
Even if someone was being rude to me would I approach any customer ; let alone a handicapped one with a young lady with her , like that.
I will be calling her district
Manager tomorrow.
Just thought I’d share in case others have this experience.
If THIS is “The Royal treatment, I don’t need it!” ~Deidre
convenience store
atm
beer store
gas station
lottery retailer