Best cell phone store in Mayfield Heights, Ohio (OH) 2024

I went in there and was greeted immediately by a gentleman named Nathan. He asked me how he can help and I told him I wanted to buy a new Apple iPhone. He took my information, told me there was one person in front of and me and would be about a 10 minute wait. After a half hour of watching people come into the store and get service immediately I went over to Nathan and asked why the delay and I was being bypassed. He assured me since I was buying a new phone I had to wait for certain representatives. He said either himself or… he pointed to a girl with no customers playing with her phone. (Let’s keep in mind I had my rambunctious 3 year old daughter with me. So I patiently waited and finally Nathan was done with his customer. But still, he goes over to girl with no customers and starts talking casually to her with masks firmly over faces in bottles of sanitized near by… Just in case I’m sure. Anyway, I casually walk over and ask why can’t I be helped. Nathan ( who had very greasy, dandruff infested hair) , informed me that he was now being a door greeter and that the lazy girl with no customers for the past 20 minutes will now be helping me. I asked her why she did not help sooner and she snootily responded that she was the people greeter previously. When I pointed out that there were no customers to greet she said “do you want to focus on the past or do you want me to help you now.” So I gritted my teeth and did I we looking to buy a new Apple I phone. She did they did not have any in inventory and it would have to be ordered online. So I walked over to T-Mobile and switched accounts and got new iPhone. Goodbye 15 years of terrible Verizon customer service. Nathan… please for Gods sake wash your hair. ~paul

Came to this location to have 4 lines transferred over from Verizon. Dom was good initially, but when I received my bill I had charges that I did not authorize. Also, was not told that there would be a charge for next up on the new phones I purchased. I've had to call AT&T customer service 3 times so far with being on the phone for an hour to still have only partial of my bill corrected. Not to mention, I still have to call back again when the next billing cycle starts to have the remaining charges removed that I have to pay for upfront. ~Lisamonea