Best oil change service in Milford, Ohio (OH) 2024

I came in for an oil change and the next day the tire on my 2020 vehicle popped right at the seam where it meets the rim. I was asked permission to fill my tires to 33 at the recommended pressure of my VIN which I permitted. When it popped they investigated and said the footage shows they were filled to 35 which they were not given permission on let alone was I asked if they could go past the recommended pressure of my VIN. Their excuse was due to it being winter and having a little extra put in for that. That makes sense for winter weather but it is spring weather. I have pictured each tire being at 36 so it was not even accurately put to 35. Then, I have pictured the increase in pressure the days following due to their poor judgement on weather. I am now driving around on a spare which they’ve refused to take care of because they didn’t fill to the max of what my tires can hold which makes absolutely no sense. Customer care told me they can only send an email and see “if they feel like reopening the claim”. Tell me why on earth they’d “want” to reopen a claim where they’re in need of admitting being in the wrong and handling the situation appropriately???? Oh, and I was sent through HOOPS trying to get ahold of the store manager in the first place because they do not pick up the phones half the time even for corporate and customer care- absurd! I have been a customer with Valvoline since 2017 and the employees are always so friendly. However, friendliness does not make up for the absolute LACK in customer service including the customer care through corporate. Not to mention the fact that unless they royally mess up to an unrealistic extent they do not hold themselves accountable for the mistakes they make. Service: Oil change ~Madeline