Best hardware store in Eugene, Oregon (OR) 2024

I'm a route driver for a small wine distributor out of Portland. Anytime I'm within a 4 or 5 minute detour from a Harbor Freight I'm drawn to it. That being the case I've seen my fair share of different locations throughout the state. That includes this particular location. It's my favorite. Hank, the manager, leads a good crew of friendly, helpful and knowledgeable staff. Got a specific problem but aren't exactly sure which approach is best or even where to begin? They'll help you brainstorm a solution and lead you to relevant products. When the site says somethings in stock it actually is. It's cleaner, price tags and sale tags never seem to be missing when compared to the website promo pages. Associates and management are mindful of even such nuanced things as my body language. I've got a few modes they pick up on most of the time such as: * I know exactly what I'm here for now let me at it. * I need help * Just window shopping for some thing I didn't know I needed, etc. ~B

If you're looking for terrible customer service, bad attitudes and overall sad experience then Maverick hardware is the place for you. I brought old hinges in to be matched into a new color that they then ordered for me. I ended up receiving the wrong hinges. I was told they don't have a return policy even for mistakes made by them and that I would be offered a in-store credit. After refusing their offer they proceeded to hang up the phone and avoided any type of responsibility for the mistake. I would try anywhere other than Maverick hardware before I bought hinges for another kitchen. Between the terrible company policies and overall bad attitudes that you receive through the entire process it's just not worth the risk to do business with these people. ~Justin