Best packaging supply store in Bensalem, Pennsylvania (PA) 2024

Disappointed. Bamboozled. ** added since the response has a lot of half truths! I forgot to mention that Mindy told me "grow a set of balls" and told me to tell my pregnant friend to go and find a screw! I support local businesses whenever I can and that is important to me. The fine print in this interaction continues to become a fish story! I trusted you as a professional in packing and shipping to be doing something with knowledge! 1. my initial call I asked if there was a part missing because the item would not support any weight. 2. I never want to offend someone and was VERY uncomfortable with you taking the item apart, which you allude to when you said I asked you to stop.... I do NOT recall you asking permission prior to pulling out your tool kit... and me saying to stop there was a polite way of me telling you how uncomfortable I was with you doing that! You taking it apart saved MINIMAL space and was unnecessary. I would've paid the couple bucks more to just not mess with the item! 3. I called back a few days later because the situation didn't sit right with me and after discussing it with multiple people it is WILD that I sent something that fully functioned and then between the shipping and delivery it no longer worked. I assumed this would be covered in your damage in shipping! 4. after this interaction I'm certain you have no problems after 32 years.....You defer the responsibility to the customer and collected your payment and left us out to dry! We shipped a baby bouncer to a friend. It cost us $83.50 which included the large box I purchased from them and the shipping services Mindy one of the owners at the store took the item apart in front of me and since I didn't stop her I "consented" according to them. The baby Bjorne bouncer which costs about $200 was damaged and not able to be repaired and since it was dismantled it voided any warranty. I called Pack N mail to see if I could use the insurance since the item was damaged beyond repair and needed to now be replaced and they stated it wouldn't be covered. So since I "consented" to Mindy taking it apart it is my fault and I now paid $83.50 to ship it, wasted time trying to ask the company to help us out in this situation. Lost a $200 baby bouncer, and purchased a new baby $200 bouncer to replace it! Really an unfortunate event! So I guess read that fine print on the shipping "insurance" they offer because when I needed it most it was outside the scope! The whole I "consented" thing was really was tough since I trusted them as a packing professional that they knew what they were doing! ~Katie

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