The drinks at this Starbucks are always great. I will say, there's usually a pretty long wait time, but that's totally understandable because of the amount of traffic the promenade gets. My only complaint is this one woman, who I believe is the manager. A few times I've ordered items on the app and when I get there the bag is empty, meaning that they don't have the item. This isn't a huge issue, I get sometimes you just run out of stuff. But when I ask for a refund since I wasn't able to get my item, I'm usually met with eye rolls and huffs. I also work in customer service so I understand the frustration, but getting mad at someone because they ask for a refund on an item that you failed to report as unavailable for ordering in the app is not the customer's problem. It's not like I got the item, and didn't like it so I asked for a refund. It's usually the same woman that always gives this reaction. Like I mentioned, I also work in customer service so I get the frustration but it's not like I did it on purpose. It's very reasonable to ask for a refund on an item that you didn't receive, but paid for, because of the fault of the store. I don't mean to be a Karen but it's happened several times and I feel like it's something that shouldn't. ~Hailey
coffee shop
breakfast restaurant
cafe
coffee store
espresso bar
internet cafe