Best tool store in Easton, Pennsylvania (PA) 2024

My local store did not have the tool I needed to rent, so I booked it at this Easton location instead. I live 1 hour away from this store and my reservation for it was at 6pm. I get here and the tool was already picked up under my name at 8AM. The clerk insisted that I had someone else pick it up and although all the credentials of the person who picked it up did not match any of mine, he would persist to request I “call around.” Who am I going to call? I had it booked for 6pm and it was picked up by someone at 8AM. I didn’t even know you could do that. I requested him to return my money and he returned the tool in the system, but didn’t return my funds (could not provide a receipt) and proceeded to tell me I needed to wait a few days. That’s not how this works. After more back and forth, I went to customer service because of course, management was absolutely no help. There was no urgency or concern for this store error, as if I was just a bother to them. The next store that had this tool is another hour away and they close at 8pm, so after 1.5 hours of Home Depot employees sending me back and forth between POS’s and just plainly waiting for resolve, I could not make it in time to the next shop. This Easton location is wasting my time, energy, and money as I had to travel another hour back home last night to drive 2 hrs again this morning to pick up at another location. Poor customer service, inefficient and unprofessional. Please train your employees. ~Jenny

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