I ordered a large pizza ("first half" pepperoni and "second half" cheese), crab pretzel, and 2 liter for my family at 12:02pm. The anticipated wait time was 60 - 65 minutes, which I understood. The food arrived at 1:16pm. Unfortunately the food was not worth the wait. The crab pretzel, as you can see on the picture, is UNDERcooked. The pretzel dough was completely raw/gooey on the inside. The entire pizza had pepperoni on it (not the biggest deal in the world but worth mentioning). The pizza dough was extremely thin with a over abundance of cheese. The bottom of the pizza was soggy (from sitting in grease I presume).
That being said, when I called to explain the situation to them, the young woman on the phone immediately offered to remake and redeliver the crab pretzel as a way to rectify the problem. However, the replacement pretzel was delivered the same way!!!!
I called the store back and asked for a manager but there was not a manager on shift today. The girl I spoke with was extremely apologetic, explained that their regular cook was out unexpectedly and the employee that stepped up to help wasn't too familiar with the making the crab pretzels. She issued a refund and explain how long it might take to show up on my account. I gave a three star review ONLY because of how professional and respectful this girl was.
I understand everybody has their bad days so I don't think this experience would completely deter me away from Divino's but it might be a while before I try again. ~Rachel
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