Best bank in Lansdale, Pennsylvania (PA) 2024

I have 2 different home-based businesses. BBT/Truist business checking is totally free, no minimum balance. I opened 2 checking accounts to keep my finances separate without any additional fees. Valerie was very knowledgeable and helpful in setting up the accounts. When I forgot my password and couldn’t access online banking, I called her, snd she reissued the code by mail, no problem. The drive-thru can be slow, but the tellers there are cheerful and accurate. I really like this bank, and am grateful for their professionalism and the money I’ve saved on business checking. Also the online checking layout is the cleanest and most user-friendly I’ve experienced. My one bad experience was the BBT/Truist phone customer service people agreed to block future recurring subscription payments to my debit card from a company that was charging me monthly and wouldn’t cancel my subscription. The online customer service people thought I just wanted a stop payment on the last charge to be processed. So I paid $35 to stop a $10 charge, and then the monthly $10 charge went through again the next month. That’s why they get 4 stars instead of 5. ~Faith

The employees are friendly and really make an effort to be the friendly bank you go to. Unfortunately, the bank manager (Diana) was misleading and quoted me an exchange rate, but said I could only do it if I opened up a new bank account. So the next day, I went in to open up an account. David (who helped me open it) was very professional and courteous, but once I had completed all the paperwork, and I went to order the money I need exchanged… the bank manager told me she misunderstood my request and that the exchange rate was actually much higher than her prior quote (which I had confirmed with her over the phone yesterday, so if she’s being honest about the misunderstanding, then she was just not listening). And of course, I had already been mislead by her to open up the account, which I was told I had to do before ordering $ for the exchange. Then she had the audacity to tell me that the promotions I was getting with the new account opening would pay for the cost of the rate difference (hard eye roll). The promos are for the inconvenience of opening a new account, switching banks, paperwork, etc. She did say that I could cancel the account (no mention of the inconvenience of wasting 2 hours of my time). Great thanks for stating that option. It’s a shame the day ended that way because my experience there was lovely (until I got to her). ~Nicole