Best van rental agency in Warwick, Rhode Island (RI) 2025

I I’ve been renting a storage unit for approximately six months and have the monthly payment debited to a credit card. My credit card was lost and replaced with a different number and when the payment was due, it did not go through it obviously, because that account was no longer active. I was sent a letter in the mail which I received March on 16. My payment was due on March 12. I called immediately and give them updated information, and paid the bill and a $15 late fee, no problem. I had done all this through the 800 line which I believe is the national U-Haul call center and they were very pleasant. I then received another duplicate letter, stating I owed the monthly fee and late charge, I again call the 800 hotline and they emailed the local U-Haul place and I immediately was called by Tom Sullivan. Who from the first minute of the conversation, accused me of being a liar over a simple billing issue and would not allow me to speak and I asked him to let me speak and he said no, I will not let you, you let ME speak! . I figured out since this call is that I was sent two separate letters within a 2 weeks time which had confused me. But regardless, I should never have been treated like this, ever!!! Tom Sullivan was so incredibly rude that I was shaking and wildly upset there was never an issue my bill was due on March 12 it was paid on March 16 and I incurred late fee which I also paid I have never dealt with this level of disrespect particularly from a large chain like U-Haul and when we can get our stuff out of there, I will not use them any longer. I would recommend using another local facility. ~Laurie

truck rental agency moving and storage service moving supply store propane supplier rv storage facility self storage facility trailer rental service trailer supply store used truck dealer van rental agency