Best van rental agency in Warwick, Rhode Island (RI) 2024

I I’ve been renting a storage unit for approximately six months and have the monthly payment debited to a credit card. My credit card was lost and replaced with a different number and when the payment was due, it did not go through it obviously, because that account was no longer active. I was sent a letter in the mail which I received March on 16. My payment was due on March 12. I called immediately and give them updated information, and paid the bill and a $15 late fee, no problem. I had done all this through the 800 line which I believe is the national U-Haul call center and they were very pleasant. I then received another duplicate letter, stating I owed the monthly fee and late charge, I again call the 800 hotline and they emailed the local U-Haul place and I immediately was called by Tom Sullivan. Who from the first minute of the conversation, accused me of being a liar over a simple billing issue and would not allow me to speak and I asked him to let me speak and he said no, I will not let you, you let ME speak! . I figured out since this call is that I was sent two separate letters within a 2 weeks time which had confused me. But regardless, I should never have been treated like this, ever!!! Tom Sullivan was so incredibly rude that I was shaking and wildly upset there was never an issue my bill was due on March 12 it was paid on March 16 and I incurred late fee which I also paid I have never dealt with this level of disrespect particularly from a large chain like U-Haul and when we can get our stuff out of there, I will not use them any longer. I would recommend using another local facility. ~Laurie

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