Best credit union in Bristol, Tennessee (TN) 2024

Terrible customer experience absolutely worst customer service. Charges fees on fees…. Our account went -15.00…. Over 1 transaction and ended having to pay 150 fees…. Ridiculous doesn’t even cover it…. But that’s not the end of it I go today to bring our account current cause we finally have some money and they closed my checking account…. Another $20 fee because they had to close it…. I call customer service and after being with them for over 5 years and never having an issue with account… I was advised that they sent me a letter asking me to bring it current…. That was the response well sir we mailed you a letter…. So for over drafting my account $15… I was charged over $170 in total fees for that 1 transaction…. Oh and the only account you can have with us now is a savings… That is straight up predatory and kicking a person when they are down they don’t care about their customers just how many fees that can get from and when you…. Pathetic pathetic pathetic!!!! If you are reading this and thinking about banking with these crooks please for love of god find another bank to go to!!!! ~Shane

Friendly bankers, quick trip today. Very easy to set up a checking/savings account ~Crystal