Best outdoor swimming pool in Columbia, Tennessee (TN) 2024

I started my family membership in July of 2021.. Throughout the winter I was unable to use the facility but still paid due to my contract. I missed my February payment and emailed to inform them that it would be late. On March 1 I went into the facility to make amends. They gladly took my cash of $255 with the understanding that I was paid up and in full for the next 2 months. The girl actually told me I was paid for March April and May but since I had missed February I assumed it would only be for March and April. The following day when I attempted to use my membership for the first time in several months I was denied entry. Being after hours I sent another email. i made several attempts to reach a manager always missing them somehow until today. She just informed me that my account was never reconciled because I had more charges from missing my February payment they sent me to collections and when I paid the cash they pulled it back from collections charging me another 80 something dollars but I was never informed anything about until today. I have not been allowed entry into that facility since January even after paying $255 in March. today no April 26 I’m being informed that I am now two months behind and that everything I paid was used to pay for the fee from them sending me to collections I guess? And they’re still sending me back to collections because I haven’t paid anything else since the 255 in March. This only being explained to me today for the first time and my account is already back in collections when I was told by their employee or I would have access to the gym and was paid up through May. I won’t name any names but the manager whom I spoke to was unwilling to correct any of the mistakes that have been made and pretty much told me that unless I have a lot more money right now to pay for months of service that I was not allowed entry that I will still not be able to continue my family membership. I cannot believe how horrible I’m being treated at this facility! It’s completely unethical. ~Bri

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