Best business center in Franklin, Tennessee (TN) 2025

I would like to share the negative and rude experience my husband and I received at the UPS Store located at 1113 Murfreesboro Rd Ste 106 in Franklin, TN. My husband and I needed to mail some frozen products overnight. After calling several UPS stores, we knew that we needed dry ice for this mailing. On this day trying to locate dry ice was a difficult however we were finally able to acquire the dry ice. I had called the UPS Store located at 1113 Murfreesboro Rd Ste 106 to verify that the mailing process was the same as what was explained to me earlier in the day. The female on the phone explained that the process would be the same but that I would need to be at the store before 6:30 PM because the truck would be picking up packages at 7:00 PM. Upon arriving at the 1113 Murfreesboro Rd Ste 106 location around 4:20 PM we explained to a male clerk that we had talked with a woman over the phone about mailing the frozen products. The male clerk turned to a lady clerk who was sitting on a counter. The lady addressed me by name with remembrance of the previous phone call to say, “yea well I’m sorry but due to the holiday the truck would not be running today” and that I would need to come back tomorrow morning. I was so taken back by the blatant lie that I thanked her and left the store. Once I got in the car to leave, I called the UPS Store #2891 location at 2000 Mallory Lane Ste 130 to ask if they would be able to mail the frozen products for me. The man answering that call was extremely courteous and professional to offer options for this overnight mailing on this very SAME day. I will say upon arrival at the UPS Store #2891 location at 2000 Mallory Lane Ste 130 my husband and I received kind, personal, and professional service. KUDOS to Chandler at the UPS Store #2891 location at 2000 Mallory Lane Ste 130 location. I must say from the short rude and negative experience by this female clerk at the UPS Store at 1113 Murfreesboro Rd Ste 106 location, this woman almost contaminated my opinion of UPS. I do regret that I did not get the lady clerk’s name, but she was condescending and seemed to take pride that I would not be able to mail my package this day. For this reason, she should be retrained in customer service or replaced entirely. ~Karen

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