Best contractor in Franklin, Tennessee (TN) 2024

I’m sorry to say we have had an overall poor experience with closets by design. We had a fantastic experience with our designer, but our install day and thereafter did not go well at all. Our designer ended up measuring incorrectly and we were unable to fit our wine fridge that we were planning our pantry around. Our install day took a total of 7 hours, and the installer was late so my husband took a day off of work unnecessarily. Furthermore, it was extremely difficult to get in contact with a manager to come up with a feasible solution that would not cost us more money than we had already paid. Finally we reached an agreement to fix the error, and it took three months to get implemented. Unfortunately when the installer came this morning he had the incorrect color drawers and had to come back in the afternoon (yet more time off of work for us that was unnecessary). When he returned with the correct color drawers, there was an issue with the screws that caused the drawers next to the new ones to not close all the way. Now we will have to wait yet again for the installer to come back a third time to fix his mistake. I’m sorry to say that I cannot recommend using closets by design even though we really enjoyed working with our designer. Service: Custom cabinet design & installation ~Sarah

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