Best telephone company in Greeneville, Tennessee (TN) 2024

I hate xfinity. I have never been more frustrated in my life! I wil never use your services again and everyone in my family that uses your services will be cancelling as well because of this horrible experience! I just spent 7 hours and 48 minutes of my day off on the phone trying to connect ANYONE in this awful company that could help me. Greenville store- I called 8 times today no one answered the phone! Xfinity doesn't service the area of Tennessee I'm in and that's fine so we transfer services, we called to unlocked our phones, we're told everything was good to go and to transfer our lines to the new provider. But they didn't really unlock our phones and after nearly 8 hours and 11 representatives no one from xfinity was able to help us. We were told after we deactivated the account that the unlocking team could take up to 72 hours to get the unlock code and that if we dont get it in 72 hours call back for them to put in another request that would take an additional 72 hrs. If they had told us to wait for a code all of this could have been avoided but they told us we were "Good to go" and "ready to transfer at anytime". Every single representative told us the last person we spoke to didn't know what they were doing and that we had been misinformed about possible solutions but that they could help us find a solution. Our call was dropped 4 times. We were charges $209 for something that no one could explain to us. And we still can't use our phones. The last representative that dropped the call after 49 minutes on the line with us said he we wouldn't be able to reactivate our lines for 3 months but that if he was wrong we could be getting new sim cards in the mail I 2-6 days, but that we shouldn't use them because he was unsure if he was successful in trying to reactive the currently used sim cards with a new number. This place is a mess. Save yourselves the headache do not use xfinity! ~Aunt

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