Best refrigerator store in Jackson, Tennessee (TN) 2025

Update: I was contacted and the store is going to replace the damaged refrigerator. I will update again once it's delivered. It took too long to get a replacement delivered, so I settled with them and kept the damaged refrigerator. I purchased a side by side refrigerator online, paid $150 delivery, chose a delivery date. That same day the store called confirming delivery date. That day came and by 3 PM I had no call yet from the driver. I called the store and was rudely told my delivery would be the next day. I called customer service and was told delivery would still be the same day I had scheduled. At 5 PM I called the store again only to be told again delivery would be the next day. When the truck arrived, unloaded refrigerator, it wouldn't fit through the door. They said they can't remove the door. I (73 yrs old) took off the door for these two men. It still didnt fit. I suggested they remove the styrofoam wrapping. They said they can't. I did it. They brought it into the kitchen. They started pushing it back and I stopped them so that I could plug it in. Now I had to jump on the adjacent counter and slip in behind it to do so. I pointed out damage to the lower right back of the freezer side. The driver said, "Just push the metal in because the motor is on the other side." After they left I unwrapped the plastic wrapping and found dents in the front. When I tried to put in the toe guard, the frame was pushed out about 3 inches and grill wouldn't go on until I pushed it back in. I wrote an email to customer service and received no reply. So, now I have a $1,300 damaged refrigerator. When I pointed out the damage to the back, the delivery guys should have looked for any other damage. Do not buy from this store! Worst customer service ever! On a better note, the refrigerator is working great. It keeps food fresh long after expiration dates. I would definitely buy this one again if I needed to! ~Trudy

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