Retail pharmacies are generally pretty crummy. This one is comically awful. Literally the worst I’ve ever encountered.
In the last 7 days I have:
- waited inside at the pharmacy counter for 30 minutes with only one person in front of me. I used express pay, showed the QR code, but they couldn’t find my scrip for several minutes. Then didn’t understand I’d already paid.
- a few of my scrips still weren’t ready, so I returned the next night… an hour in the car line. One of my daughters’ scrips wasn’t ready. She was out.
- 3rd night, returned. Waited an hour and her scrip was cancelled? Not by me. The guy at the window said he couldn’t even find it in the system. Showed him the app with the scrip. Nope. Finally found it in their system. Pharmacist told me he couldn’t do anything. I was left with no idea what to do. Called her dr. No idea. Called my insurance co and they said they sent a note back to the pharmacy 8 days before notifying them of a generic along with instructions and a number for more info. Walgreens chose to cancel my order without letting me know. Then couldn’t tell me what to do? My daughter had been out of her meds for days.
I began my call with my insurance co 49 minutes ago. They called the pharmacy on my behalf. They’re still on hold with Walgreens.
…60 minutes…
…65...
The person from OptumRx just switched over to let me know that there’s still only one caller ahead of her. The last time she said that was about 15 minutes ago.
…70 minutes…
Yay! Next in line after only an hour and fifteen minutes.
I’m nervous. The last time I spent this much time on hold with them, maybe 3 weeks ago, they picked up, someone mumbled, then hung up.
…1:20…
…1:50…
…1:56. The person from OptumRx just switched over to see if I was still alive.
Ok. It’s been over two hours. The person from my insurance company just switched over to say she’s never been on hold this long.
My daughter leaves town tomorrow. She’s been out of her meds for a week.
My insurance person is giving up. I have to go into the pharmacy and wait again. She used the term “ridiculous”
I agree.
I have spent 5 hours of my life this week waiting on this Walgreens. My daughter has been out of her meds for over a week.
They should close. ~Mighty
pharmacy