Nearly FROZEN Curly Fries and Crinkled Seasoned Fries. Ordered at the drive thru. Had to park and wait for two combo meals. I went inside and waited for 15+ minutes. Received my order, drove back to the Dollar Tree, to have my lunch break. My boss, another employee, and myself could not believe how COLD and stale our fries were. If they were fresh they would have been hot. I phoned the store, was put on hold 3 times, and disconnected. On the 4th call, I was not treated as a paying customer, and in her own disrespectful manner, I was pretty much called a liar. notice in the photos there is no grease on the paper, Those Best Choice low budget fries were half frozen.
++UPDATE++
several days later my boss sent me a text explaining that the Dari Gem wanted to makes things right, and to please have me call or come by. Not very interested at first, when I went to work this week my boss had ordered her usual, A double cheese burger with ketchup and mayo. She went to pick up her order, and when she returned, she once again stressed how the Dari Gem really wants to apologize and make things right for having served us nearly frozen fries (that weren't microwaved long enough), the week prior. While debating on if the call was worth it, my boss opened her burger container, and to our surprise, her burger had lettuce, tomato, and onion on it, the patties were cooked to a nearly black color, and the bun was burnt black as well. As she picked off the undesirable salad from her burger, the look on her face was that of not only disbelief, she was discouraged and disgusted at once again not getting what she ordered at the quality she expected. So, I offered to take the burger along with me for my invite to return to Dari Gem.
I went to the dreaded eatery, entered, and proceeded to show the young girl at the counter the burger and how it was not what my boss had ordered. I went on to say that the burger was not as it should have been, at that moment the cook? Sandy, came raging out of the back, looked at the burger and proclaimed that she made that burger and doesn't know where the lettuce, onion and tomato came from. Astonished, I replied, by asking if she thought I placed those items on the burger myself? and was she calling me a liar again? She replied and said "I'm not calling you a liar, you're a f#cking b#tch"! The latina at the counter, offered to remake the burger, but all I could do is ask again why I was being called names and treated like a liar, and that I don't want another burger because the food is sh#t! and Sandy called me a f#cking b#tch again. I was told to leave, and I did. They called up to where I work, talked to my boss, but left out the part where Sandy called me a f#cking b#tch over her mistake. A new burger, prepared correctly was delivered to the store for my boss and it was as ordered.
This restaurant is low class, and Sandy's choice of words is as bad as her cooking.
Also...I went in prepared, I have the whole event on video. ~Elizabeth
hamburger restaurant
fast food restaurant
ice cream shop
restaurant