Best washer and dryer repair service in Alvin, Texas (TX) 2024

Terrible communication you will be left on hold for hours only to be told to call back in 24-48 hours. It took 3 technicians to come out on three separate occasions to figure out what was wrong with my washer witch the very first one said there was absolutely nothing wrong with it. Not til a month later and 3 techs later did I receive an estimate for repairs but because they incorrectly described the brand of my washer in their estimate and refused to corrected it until a fourth tech went out to confirm the brand, my warranty threatened to deny my claim for payment. I was forced to call an entirely different repair company to provide an accurate estimate for repair to my warranty. Thereafter, Sears still sent me an invoice for having their tech come out to “diagnose” the problem even though the first tech never ran a diagnostic test on my washer, he just listened to how it sounded and concluded nothing was wrong. Then when I contested the charge I was told the fee could not be waived even though I explained the whole situation. These people only care about charging fees not customer satisfaction Service: Washing machine repair ~Rita